Health Resonates Return Policy
At Health Resonates, we want you to be satisfied with your online purchases. We understand that sometimes products may not meet your expectations. This policy outlines the guidelines for returning or exchanging items bought from our online shop.
Returns and Exchanges:
Eligibility: You may return or exchange unopened and unused items within 15 days of the original purchase date.
Exceptions: Certain items may be excluded from returns or exchanges due to hygiene or safety concerns.
Original Receipt Required: To return or exchange an item, you must provide a copy of your original receipt.
Condition of Returned Items: All returned items must be in their original packaging, unopened, and unused. Items showing signs of wear or damage will not be accepted for return or exchange.
Promotional Items: Promotional items or free gifts received with your purchase do not qualify for a refund or exchange.
Processing Returns and Exchanges:
Initiating a Return: To initiate a return or exchange, please contact us via email at info@healthresonates.com or by phone at (207)200-3070 within the 30-day window.
Return Shipping: You are responsible for the cost of returning the item to Health Resonates. We recommend using a trackable shipping method with insurance.
Processing Time: Once we receive your returned item and verify it meets the return policy criteria, we will process your request within 5 business days.
Refunds: Returns will be issued as store credit for our shop only and cannot be exchanged for spa services.
Contact Us:
If you have any questions regarding our return policy, please feel free to contact us via email at info@healthresonates.com or by phone at (207)200-3070. We are happy to assist you!
Additional Information:
We reserve the right to modify this return policy at any time without prior notice.
This policy applies only to online purchases made through the Health Resonates website. Returns and exchanges for in-store purchases may have different guidelines, so please inquire with a staff member if needed.
By placing an order on our website, you acknowledge that you have read and understood this return policy.